One boy was left devastated after being banned from boarding a plane for making a simple mistake.
Twelve-year-old Charlie Reed was traveling with Qantas. Auckland I met him for the first time in nine months to see my father in Thailand.
His mother, Claire Mooney, said he paid extra because he was an unaccompanied minor.
However, after arriving at the airport early in the morning, they said they encountered many problems.
This meant they did not book him to provide additional assistance on his second flight and therefore were not allowed to board.
Her son and his dad were both in tears after the staff said nothing could be done.
his mother new zealand herald: “My son was distraught and angry that he couldn’t see his father.
“I stood there feeling helpless after being treated as if I had done something wrong.”
She added that she had even tried to put him on a flight with an adult fare instead, but the flight attendant said this was only allowed for passengers over the age of 15.
Father Andrew Reed said he would have to spend another $5,000 (£2,526) on another flight instead of Malaysia Airlines.
He accused the airline of having “no empathy or humanity”, adding: -COVID. “
A Qantas spokeswoman said the family would be refunded and apologized for the wrong advice given to the family.
“Passengers may only avail of our Unaccompanied Minor service if they have booked a Qantas flight with a Qantas flight number.
“They should not have been informed that unaccompanied minor services were available after booking.”
A codeshare flight is an agreement between two airlines to sell tickets for the same flight.
for example, British Airways It codeshares with many international airlines, including American Airlines, Qantas and Aer Lingus.
When Virgin Atlantic Airways Codeshare with Air France, Delta and KLM Airlines.
Here’s how to check if When using a codeshare flight from your boarding pass.
https://www.thesun.co.uk/travel/20203060/boy-banned-flight-young/ Boy left devastated after being kicked off plane for simple mistake