Chief on Lockton’s “inspiring” results

In a video message, CEO Peter Clune said: “Really understand the Lockton era now, you have to go back to the beginning. Our founder, Jack Lockton, has a lot of things. First and foremost, he understood the importance of customer focus, in finding and retaining customers.

“Our commitment today is one of the reasons the customer feel isn’t weak. Jack really understands the power of culture – and to have a team that is committed to the customer. , they need to think of a part of a caring culture, think of a part of what they have, and be given to important things. we are strong.

Lockton has more than 100 offices around the world both in New Zealand, both of which survived less than a year ago.

Read more: Lockton New Zealand goes to “break the duopoly”

Speaking of the results, Marsden said Insurance Industry: “Lockton’s record results are impressive. As a new member, we are proud to be part of a business that invests in its decision making for its customers, its people, and its communities.

“We are delighted to see Lockton in the New Zealand market where we can make a real difference, and we look forward to playing to Lockton’s success.”

The biggest challenge for the branch, says the Pacific leader, is to continue to attract professional leadership talent who will support the company’s growth. NZ works opened a Christchurch site in April, while the headquarters in Auckland welcomes visitors like Lockton colleagues into the building after months of remote operation.

“We were happy to welcome everyone to the [Auckland] the office, ”Marsden says,“ while providing our partners with ease in the way they work to create a working environment and support employee well -being.

“While videoconferencing technology is an important part of our daily lives, it can’t replace a face-to-face conversation, and we’re excited to have the opportunity to meet with customers at our office is 1 Albert Street. ”

Read more: Lockton appoints new European leader

Now, in Marsden’s view, Lockton’s growth is the result of having the best talent in the industry that is eager to produce the best customer results. “We are fortunate to be part of the brokerage that gives its clients the power to focus solely on customer issues and insurance benefits,” he said.

Clune also emphasized the importance of privacy, highlighting the benefits Lockton would reap from his career.

“[Founder Jack Lockton] He felt that, as a personal bond, taking a minimum, it was a good thing for the business, “said the company executive.” You look at it today, that’s the only thing. global real estate marketing, Jack’s vision has really given us a sense of accomplishment. “

He added: “Lockton is looking to the future, we see a world [in which] our customer’s global challenges are mounting. We are developing new solutions to help them grow and defend their careers. The world is growing harder; we are becoming a big business.

“But as CEO, I know my job is to uphold the core values ​​of customer service and a culture of caring, empowering, giving to the community … these are the things unchanged. That’s why we build for the future.

Serving more than 65,000 customers, Lockton has been around for 56 years.

Chief on Lockton’s “inspiring” results

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