Grandma left ‘distressed’ after denied flight despite having visa – and £2,000 left in pocket

A British grandma was left gutted after being denied a flight despite having a visa.

The 80-year-old said £2,000 was left out of her pocket when she tried to travel new zealand to see my son and grandson.

Lois Crampton was on the road to visit her son Tom and meet her grandson for the first time. enter the country.

Her access was denied due to visa issues.this is from london San Francisco.

Crampton said he did not expect any problems as he had successfully applied for the NZeTA visa waiver documents before his departure.

However, her son, who lives in New Zealand, explained that the problem was a result of her being stranded in the country during the pandemic and staying beyond her visa at the time.

He said staff new zealand“She tried to board a flight to Auckland but was gated and told she was overstaying and not authorized to return to New Zealand.

“She ended up staying here for about 18 months, but she extended her visa and took care of everything she needed while she was here.

“immigration officer I was reassured that as long as my mother took care of the formalities, she would not be deported and would be fine to stay. ”

Lois was eventually able to fly home from New Zealand, but soon found herself planning another trip to visit her new grandson, William. Denied entry.

In a complaint addressed to New Zealand authorities, Mr Crampton said he was suffering from the ordeal.

she wrote: I get on an airplaneI applied for and was granted permission to travel to New Zealand in good faith, but I caused serious emotional distress. ”

New Zealand immigration officials admitted their mistake and said they should have used their discretion to allow her to board the plane.

Lois’ son Tom said he was still upset about the situation and said no one had offered to pay the £2,000 for his mother’s travel expenses, even though New Zealand authorities had admitted their mistake. .

In this case, it was national officials who were held responsible, but flight attendants advised passengers to be mindful of entry requirements. before flying to avoid problems.

One person told Sun Online Travel: entry requirements Traveling before visiting a particular country is a very easy way to waste all the money spent on vacation and you will not be allowed to travel.

“This is most commonly seen on flights to Americathe passenger is unaware that an ESTA is required to enter the country.

“If you forget to apply your ESTAprobably can’t fly, it’s as simple as that.

“We’ve seen some miraculous same-day applications arrive in time, but for the most part, if you’re doing it at the airport, it’s unlikely your application will be approved quickly enough.”

Meanwhile, these hidden vacation costs Brits mean spending more money than necessary when traveling.

And these travel experts revealed the most stupid They were charged while on vacation.

2