Last year brought about a major change and business buzz that you’ve never experienced before. The organization was encouraged to “adapt” and “pivot” to survive, but beyond the hype, there were some great achievements in the dark days.
All types of pandemics create a new set of challenges. In the case of COVID, these challenges included how to track the movements of thousands of people in the event of a viral infection and strict hygiene methods that facilitate the deployment of contactless services.
How hygiene has influenced new approaches to reception management
New Zealand-based IT services company Theta initially predicted that 2020 would be a year of no growth or a slight setback.
Prior to the pandemic, Theta was working on improving a digital reception management platform called EVA check-in.. The tablet-based sign-in platform provided guests with a way to sign in via the touch screen.
However, COVID has prompted a major shift in hygiene awareness and the transition from touch screen platforms to non-contact systems. After that, Theta had a new mission. It’s about discovering ways to keep the sign-in process out of touch so that organizations can track staff and visitors without risking anyone.
Under the leadership of Digital Andrew Taylor at the time, Theta developed an EVA check-in QR code-based scanning system that could be used by any organization. The first thing that comes to mind is the COVID Tracer app. At the same time as functional as its app, Theta needed to develop a platform that offered far more features than a standard contact tracing app.
Kaye Harding, Leader of Microsoft SaaS Partners, explains: The speed at which they recognized the need and pivoted to meet it is incredible. “
Theta found it to be the winner. The company ran five demonstrations a day for the entire two weeks and adjusted features based on customer feedback. As an example, the University of Canterbury needed a privacy protection solution that would deliver hundreds of QR codes to every building on campus.
Secret Source: Designed Cloud-Based Flexibility and Privacy
The Theta team realized that the EVA check-in platform needs to be flexible. That’s why the team leveraged Microsoft’s expertise to build EVA check-in in the cloud, especially Microsoft Azure. In fact, Azure was one of the keys to EVA’s success.
“If we hadn’t run it in Azure, we wouldn’t have been able to run it that quickly,” says Taylor. “It was a logical choice as some customers were asking if EVA check-in was compatible with their own Microsoft system.”
He adds that the company supports privacy by design. This is the same feeling among customers. After all, Theta’s customers also need to keep their customers safe.
Theta built EVA check-in on Azure using Azure Active Directory integration. This adds multi-factor authentication and single sign-on. This protects users from 99.9% of cyber attacks.
EVA check-in is highly regarded by Australian and New Zealand organizations. Since its launch, EVA has recorded more than 8 million check-ins and the mobile app has been downloaded more than 100,000 times. And it doesn’t count all tablet-based kiosks servicing in many other places.
Theta also leveraged the status of Microsoft SaaS partners to offer EVA check-in within Microsoft’s AppSource marketplace, opening up new opportunities throughout the Northern Hemisphere.
Australia’s major customers include Netball Queensland, Queensland Rugby, Queensland Rugby League, Brisbane City Council Library, and many other organizations from public health facilities to hospitals.
New Zealand’s largest elderly care provider is also signing up for EVA check-in. EVA app’s new geolocation technology automatically checks in as soon as guests arrive at the scene. This means that visitors will never forget to sign in. Taylor states that compliance tends to decline over time, and geo-fencing solves that problem.
Innovation never sleeps: what the future holds
Microsoft’s Kaye Harding said Theta’s story is the ultimate example of driving innovation in a pandemic era, and we look forward to what the company will do next.
“It really helped the morale of our team,” says Taylor. “Being able to work on this during an uncertain time when many other projects were shut down helped many and was a great boost to all of us.”
Theta not only wants to increase its investment in app and software development along with other services, but also wants to continue working on the EVA platform.
Theta is not only looking at reception management, but also the possibility of office parking management where staff and visitors can reserve parking spaces.
In addition, the team is busy developing what’s called EVAPass, an identity recognition platform that integrates with other platforms such as Apple Wallet and Google Play. Currently, users need to scan their smartphone kiosk the first time they enter a new location, but this integration does it all automatically.
“Currently, we also have complete custom features, so if, for example, you need to track if someone has been vaccinated before coming to the scene, EVA check-in remembers that answer and what? You don’t have to ask for confirmation again, “says Taylor.
“In the future, we want to help people with facility management by seeing how people use space and how owners or operators can maximize their investment. It’s constantly evolving. And from now on, new products will be at the core of our business. “
Kiwi IT company Theta brings contactless sign-in to receptionists around the world
Source link Kiwi IT company Theta brings contactless sign-in to receptionists around the world