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170 online retailers violating consumer law over return policy-latest retail technology news from around the world

Approximately 200 online retailers offering payments through the “Buy Now, Pay Later” (BNPL) scheme have been found to violate UK consumer law.

Which one? Found 170 retailers advertised by the UK’s largest BNPL company. If the shopper chooses to use the late payment option, an illegal return policy may apply.

Klarna, Laybuy, and Clearpay all use their websites and apps to promote small independent retailers that allow users to pay in installments through the service.

However, Which? According to, many of these advertised retailers either don’t offer returns at all or charge customers to make returns.

A shopper told Consumer Watchdog that he found retailer Crazy Shred in the Laybuy app.

read more: UK shoppers are almost twice as likely to use the “buy now, pay later” scheme than buying second-hand goods

Despite being advertised by Laybuy, Crazy Shred’s Terms of Service state that orders canceled after 48 hours will incur an administration fee of £ 25.

“I’m surprised that Laybuy hasn’t performed all the relevant checks,” did the customer tell?

“I wouldn’t have been able to find this company without it on the Laybuy sellers page.”

It turns out that another 15 retailers are charging for returns, but 17 retailers advertised by the BNPL brand did not offer any refunds.

In addition, 95 stores did not offer refunds for sale items, 74 stores did not allow shoppers the minimum time required to return an order, and 36 stores did not comply with UK law on defective items.

For all items that are not perishable or bespoke, the consumer will notify the retailer of the return of the item within a minimum of 14 days and will actually return the item within an additional 14 days.

This should also cover items purchased at the sale price and you cannot charge the customer any management fees or original shipping charges.

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170 online retailers violating consumer law over return policy-latest retail technology news from around the world

Source link 170 online retailers violating consumer law over return policy-latest retail technology news from around the world

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